Walk a Mile in Their Shoes;
The Hospital Experience of the Obese Patient

 Barbara Thompson works with hospitals to reach their goals of high patient satisfaction. Her seminars qualify for continuing education credits

Content Overview

With more than 30% of the population defined as obese and 8 million people defined as morbidly obese, hospitals find they are under prepared to meet the significant challenges in providing adequate care to this growing segment of their patient population and customer base. Lack of adequately sized beds, wheels chairs, waiting room seats, blood pressure cuffs, commodes, bed side toilets, imaging equipment, scales, operating room tables, and lifts leave the obese patient vulnerable to substandard care. Attitudes of physicians, allied health and nursing personnel and staff exacerbate the problem; all of which leave the hospital vulnerable to litigation.

This program is designed for any hospital employee including physicians, administrators, nursing and allied health staff, security, clerical and anyone else who might come in contact with the obese patient.

Objectives

Upon completion of this program participants should be able to

• Understand the causes of obesity – disease or human weakness
• Recognize that what we think, say or do directly impacts patient outcomes
• Understand how obese patients feel when hospitalized
• Recognize the discrimination against the obese that has been documented in social, employment and healthcare situations
• Understand how to achieve patient satisfaction for the obese patient

Testimonials